Reporting An Order Issue

At PerfectDraft, we strive to ensure that our customers in the UK receive their orders in perfect condition and on time. However, we understand that sometimes things can go wrong. That's why we have a dedicated customer support team to assist you with any order issues you may encounter. In this article, we will guide you on when and how to report an order issue to PerfectDraft.

When to Report an Order Issue to PerfectDraft

1. Your order has been marked as delivered, and you have not received the entire order - If you have received notification that your order has been delivered, but you have not received the entire order, it is important to contact us immediately. Please check with any family members or neighbors who may have received the delivery on your behalf. If the missing items cannot be located, please contact our customer support team.

2. Any part of your order is damaged, out of date, or incorrect - If you receive any damaged, out of date, or incorrect items in your order, please take photos of the items and contact us immediately. Our customer support team will assist you with replacing the items as soon as possible.

3. You have been notified by the courier that there has been an issue, but we haven't been in touch - If you receive notification from the courier that there has been an issue with your delivery, but we haven't been in touch, please contact our customer support team immediately. We will investigate the issue and ensure that your order is delivered to you as soon as possible.

4. You have not received your order, and the expected date given at checkout has passed If you have not received your order, and the date givent to you at checkout has passed, please contact our customer support team immediately. We will investigate the issue and ensure that your order is delivered to you as soon as possible.

How to Report an Order Issue to PerfectDraft

You can report an order issue to PerfectDraft in three ways:

1. Website/App Support: You can contact our customer support team via the support page on our website or app. This is the fastest way to get in touch with us.

2. Support Portal: You can also raise a ticket via our support portal. Please provide as much information as possible, including your order number, the issue you encountered, and any photos or screenshots that may be relevant.

3. Email: You can email our customer support team at contact-uk@help.perfectdraft.com. Please provide the same information as mentioned above, including your order number, the issue you encountered, and any photos or screenshots that may be relevant.