Reporting Damaged or Incomplete Orders

At PerfectDraft, we strive to provide our customers with the best possible service and products. We understand that sometimes, things may not go as planned, and our customers may receive a damaged or incomplete order. If you find yourself in this situation, don't worry, we've got you covered. Here's how you can report a damaged or incomplete order to us:

1. Contact our customer service team: You can report your issue to our customer service team via live chat, support portal or email. We have a dedicated team of customer service agents who are available to assist you with any queries or concerns you may have.

2. Provide the necessary details: When reporting a damaged or incomplete order, please provide as much detail as possible. This will help us to understand the nature of the issue and take the necessary steps to resolve it. Please provide your order number, the product(s) that are damaged or missing, and any other relevant information.

3. Provide evidence: If possible, please provide evidence of the damage or missing item(s). This could include photos, videos, or any other form of documentation that shows the issue. This will help us to resolve the issue quickly and efficiently.

4. Await our response: Once we receive your report, we will investigate the issue and get back to you as soon as possible. We may ask for additional information or evidence to help us resolve the issue. We will keep you updated on the progress of your report and provide you with a resolution as soon as possible.

5. Resolution: Depending on the nature of the issue, we may offer a refund, replacement, or any other appropriate solution. We will work with you to find the best possible solution to the issue and ensure that you are satisfied with the outcome.

At PerfectDraft, we take all reports of damaged or incomplete orders seriously, and we strive to resolve them as quickly and efficiently as possible. If you have any questions or concerns, please don't hesitate to contact our customer service team via live chat, support portal or email contact-uk@help.perfectdraft.com.