Website Issues

Modified on Wed, 15 Mar, 2023 at 5:41 PM

As a PerfectDraft customer, we understand that website issues can be frustrating and disruptive to your user experience. Rest assured, we are here to help you resolve any issues you may be facing. In this support article, we will provide you with step-by-step instructions on how to troubleshoot website issues.

Step 1: Check Your Internet Connection

The first thing to check when experiencing website issues is your internet connection. Make sure that your device is connected to the internet and that your internet connection is stable. Try reloading the page or restarting your device to see if this resolves the issue.

Step 2: Clear Your Browser Cache and Cookies

Sometimes, website issues can be caused by cached data or corrupted cookies on your browser. Clearing your browser cache and cookies can help to resolve the issue. To clear your browser cache and cookies, follow these steps:

Open your web browser and go to the Settings menu.

Click on the History tab and then click on the Clear Browsing Data button.

Select the time range for which you want to clear your browsing data and ensure that the Cache and Cookies options are checked.

Click on the Clear Data button.

Step 3: Disable Browser Extensions

Browser extensions can sometimes interfere with website functionality. Try disabling any browser extensions you may have installed to see if this resolves the issue. To disable browser extensions, follow these steps:

Open your web browser and go to the Settings menu.

Click on the Extensions tab and then disable any extensions you may have installed.

Reload the page to see if this resolves the issue.

Step 4: Try a Different Web Browser

If you are still experiencing website issues, try using a different web browser. This can help to identify whether the issue is specific to your current browser or if it is a broader issue. Try using Google Chrome, Mozilla Firefox, or Microsoft Edge to see if this resolves the issue.

Step 5: Contact customer services.

If you have followed the above steps and are still experiencing website issues, please contact our support team. Provide us with as much detail as possible, including the URL, the web browser you are using, and any error code/details that came up. Our support team will work with you to diagnose the problem and provide you with a resolution.