We understand that it can be frustrating when a promotion that you've seen is not working. We apologise for any inconvenience this may have caused you, and we would like to help you resolve this issue. In this support article, we'll provide you with some troubleshooting steps to take if you encounter this problem.
Check if the offer is still valid:
Most promotions have a limited time frame in which they are active, so it's important to act fast and take advantage of them while they are still available. If the promotion has expired, it will no longer be valid, and you won't be able to redeem it. We suggest checking the offer's terms and conditions to ensure that it's still active.
Double-check the discount code spelling:
If the promotion requires a specific discount code, it's possible that you may have typed it incorrectly. Ensure that you have entered the code accurately, without any typos, as this can cause the code to not work. Also, check to see if there are any specific terms and conditions for the code, such as a minimum order value, that you need to meet before you can use it.
Contact customer service:
If you have tried the above steps and are still experiencing issues with the promotion, don't hesitate to contact customer service. Our team is always ready to help resolve any issues you may encounter. We recommend that you provide as much information as possible about the promotion and the problem you're experiencing so that we can assist you more effectively.
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