If you have a PerfectDraft machine and you are experiencing unusual noises, you may be wondering whether this is normal or whether there is an issue with your appliance. While it is true that some noise is to be expected during operation, excessive or unusual noises may be a cause for concern. In this article, we will explore some of the common causes of noise in a PerfectDraft machine, as well as how you can contact customer service for assistance.
Firstly, it is important to note that your PerfectDraft machine will make some noise during normal operation. This is because it contains a compressor, which is responsible for cooling the beer keg and maintaining the correct temperature. You may hear a humming or buzzing sound coming from the machine, which is perfectly normal and nothing to worry about.
However, if you notice any unusual or excessively loud noises coming from your PerfectDraft machine, this could be a sign of an issue. Some of the most common noises we see in a PerfectDraft machine include:
| Soft continuous sound | This is the machine chilling (the fan) |
| Noise when pouring beer | This is the machine maintaining pressure |
| Noise when not pouring beer, periodically | This is the machine maintaining pressure. However if this noise is heard frequently, there's likely an issue with the keg or machine. (Sounds like a coffee machine grinding) If your machine sounds like its struggling to pressurise your keg, you may need to change your tube or wet the black rubber seal on the tap unit before attaching it to the keg. If you notice this sound, please contact Customer Service. |
| "Hissing" noise | Make sure the tap unit is pushed down fully onto the keg. It must click twice. If not, you will hear the sound of air escaping. If air is still escaping and the tap unit is fully attached, contact Customer Service. |
| High pitched whine | This noise is related to the power supply and is characteristic of some units. If this noise is a persistent issue, please contact Customer Services. |
If you suspect that there is an issue with your PerfectDraft machine, it is important to contact customer service as soon as possible. They will be able to advise you on the best course of action, whether that be arranging for a repair or replacement of your machine.
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